At AHAVA, we want you to be completely satisfied with your purchase. We strongly believe in our products and their quality.

We do accept the returns of unused products for a merchandise exchange (minus shipping and handling charges) at our retail store located at 176 Orchard Road #03-12 The Centrepoint Singapore 238843 or by mail within 14 days (local) / 30 days (overseas) from date of receipt.

  • Products must be unopened and in its original packaging along with all accessories and leaflets.
  • If you bought a product as part of a set, the entire set must be returned for the exchange.

You may exchange your returned item for another of equal value or one that costs more. If the value of the exchanged item is lower, there will be no refund given. If the value is higher, we will charge your credit card for the difference.

Customers are responsible for the cost of shipping any purchases for return. We regret that we cannot refund shipping and handling charges.

Please note that we are not able to exchange merchandise obtained from other retailers.

If you receive a damaged or the wrong product, please call us at (65) 6732 7655 or email us at We will arrange a replacement for you.